Sea feedback

Put Crew voices at the centre of your data gathering and
management strategy

The Yacht Industry needs change fast – social, political and cultural issues have raised crew expectations on all fronts. Employers now need to consider a broader spectrum of compliance, human experience, working culture, development and wellbeing. Designed with both the MLC and ISM, plus the added legal issues of Port and Flag State in mind we provide the perfect utterly confidential tool. Professional crew freeform feedback plus onboarding and exit interviews and specific category questionnaires and surveying are the best way to understand yacht culture and gain perspectives on critical issues such as legal compliance, culture, development, retention, burnout, rotation, wellbeing, diversity, salary and parity. This is a live porthole into each yacht.

Designed to drive action, impact and change

actionable insights

Gained from the day to day feedback arriving in our reporting structure direct to management. Hearing Crew voices in real time. Our targeted Crew pulse surveys or specific questionnaires are designed in conjunction with you and our team. That means, you get to bespoke the critical insights you feel you need to build your data gathering, understanding and solutions that drive real change. Creating an environment that promotes professionalism, compliance, cultural excellence, establishes fulfilled Crew who are working together for a common goal on board your Yacht. Sea Feedback will enabled you to be “On Watch” for the Yacht from afar and spot issues arising in real time ready to make significant progress in Crew and vessel safety, self regulation, development, engagement and retention. “We are now able to act quickly on matters we know are important to Crew and the Yacht.”

Service Highlights

Secure Private Crew Feedback

Crew Attitude Pulse Surveys

Holistic Crew Culture Overview

Expert Yacht Industry-Focused analysis

anonymised reporting and issue escaltion

Crew Listening and Engagement Solutions

Best Practice HELM Alignment

Early Warning Issue Reporting

Crew Leadeship and career Development

Secure Online Policy Repository

SECURE PRIVATE CREW FEEDBACK

CREW ATTITUDE PULSE SURVEYS

HOLISTIC CREW CULTURE OVERVIEW

EXPERT YACHT INDUSTRY-FOCUSED ANALYSIS

ANONYMISED REPORTING AND ISSUE ESCALTION

SECURE ONLINE POLICY REPOSITORY

CREW LISTENING AND ENGAGEMENT SOLUTIONS

BEST PRACTICE HELM ALIGNMENT

EARLY WARNING ISSUE REPORTING

CREW LEADESHIP AND CAREER DEVELOPMENT

Culture & Talent Retention

Understand the root of your Culture and Talent Retention Troubles

A diagnostic survey of can offer up details that reduce high crew turnover, these can be deployed to your Crew within hours, with results reported swiftly upon survey close. More importantly the FreeForm Feedback will be constantly taking the temperature of Culture onboard. You witness progress and positives and can be quick to alter the negatives before they have a profound impact. This is safeguarding and trouble shooting at the highest levels, whilst also developing leadership and management skills on a daily basis for Crew. Crew Culture which is the key to retention.

Discover your cultural
vulnerabilities or take the pulse
after an incident to safeguard
or simple post charter
experiences. So much to ask,
so much to learn.

Crew Expectations

Your Crew’s and the Yacht’s expectations are increasing. Are you meeting them?

Owners and Management – have a lot on their mind these days: Visibility issues, Union Memberships, greater Litigation driven by Compliance, Safeguarding, Mental Health and Wellbeing and more. Crew need management and leadership that better understand them and can support a broader range of human experience whilst attaining their career goals and keeping the Yacht safe, whilst delivering the best for the Owner. But it can be challenging for anyone to sort through the issues and find a path forward. Understanding the whole Crew and Yacht Culture onboard makes it easier.

Crew Experience

Understand and improve the full Crew experience, both onboard and ashore. It will deliver everything you need to know.

We offer a live monitored professional feedback system dedicated to one Yacht per license. Offering up an unparalleled view across the whole Crew experience including compliance, culture, health and wellbeing, continued professional development. Our Industry focused combination of Crew survey data, Crew engagement software and data recording makes us unique and in a position to help solve your toughest human element challenges and build a new ethos of regulatory control and compliance to bring about higher standards of welfare and safety for all concerned with the vessel.

Your Crew expectations are increasing. Are you Self Regulating Employers?

Management have a lot on their mind these days: With greater visibility and media interest. Greater Union Memberships and Legal Compliance being noted as less than optimal. Crew need management that better understand and support a broader range of experience and acts upon information delivered in confidence. But it can be challenging for management to sort through the issues and find a path forward. Especially if they never ask or fail to promote the use of Feedback and open door policy. There is a looming culpability issue around minimum standards that will soon appear.

Come and join our push for excellence and
enjoy a
long-standing partnership with Sea
Feedback and
benefit greatly from the voices of crew and
the information they deliver.We provide every piece of data from crew for
your engagement and listening
strategies. Allowing you to deliver the
excellence for the Yacht and all concerned
with her.”

Sea Feedback can help

Human interaction is at the heart of what we do.

Global satellite internet has transformed the communications ecosystem on yachts, enabling crew members to connect to our platform 24/7 via their mobile devices. While our secure private feedback network is the backbone of our system, as a people-focused workplace tool designed to value and prioritise crew experience and development all the while creating a culture of compliance and safeguarding, we understand that crew feedback is not just algorithmic data. That is why our trained analysts review all incoming feedback in real-time, with screens monitored 24 hours a day, recording and reporting thus providing the insight and expertise necessary to ensure that the crew members feel heard and not isolated and that the best outcome is delivered for each individual Crew member and the Yacht.

Stay Connected

UnderstandING the ENTIRE YACHT EXPERIENCE MAKES IT EASIER.

Understand and improve the full Yacht experience, through Crew both onboard and ashore. See the culture of the vessel in real time and watch as behaviours change simply with the addition of the platform. Watch as crew develop into their professional roles and understand the regulatory boundaries that have everyone’s safety and wellbeing at heart. Improve guest experience and reduce losses and unwanted media attention. Strict confidentiality ensures that all Yacht related communications remain within the three points of contact. SeaFeedback is the highest level of safeguarding for your Crew and the vessel and that includes all who sail on her. SeaFeedback is here to help solve your toughest human element challenges.